Introducing AI

There aren’t many websites you visit and experience that don’t have some kind of automated customer service that enables you to receive help quickly and efficiently. Local government shouldn’t be any different.

When thinking of starting your technology shift to AI, we recommend ingraining the following into your council’s culture:

  1. You’re not replacing people with robots

  2. You want to offer assistance through technology

  3. You want this technology to answer citizen queries quickly and accurately

  4. You want to lessen the burden for your staff

The benefits of using AI

  • Automation - Simple citizen queries can be answered quickly and accurately. This frees up staff resources to focus on more complex issues and provide personal and one-to-one support for citizens who need it most.

  • Enhance your citizen experience - Provides your citizens with a better and more responsive service in real-time at a time and place that suits them.

  • Reduce cost - Deliver advanced levels of service at the fraction of the cost. These savings can be then spent on other key operations and services.

  • Only train them once - Hiring and training staff takes time and money. Configure the technology and teach the behaviour only once, rather than train and retrain an entire workforce.

  • Data insights to drive informative decision making - Become more proactive by using AI-generated insights and predictions to inform your day-to-day operations, processes and services.

  • Personalisation - Offers your citizens an unrivalled personalised experience and user journey through using big data and machine learning.